Last updated: September 2026
PenguinPak is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit penguinpak.com, contact us, request a sample or otherwise interact with us.
1. Who we are
PenguinPak is operated by Limehouse Board Mills, a division of Limehouse Paperboard Mills Ltd, registered in England under company number 00721440.
Our contact details are:
PenguinPak / Limehouse Board Mills
26 Crittall Road
Western Industrial Estate
Witham
Essex
CM8 3DR
Email: hello@penguinpak.com
Telephone: 01376 519519
2. Information we collect
We may collect personal information that you provide directly to us when you use our website, contact us or request information about our products.
This may include:
- Your name
- Company or organisation name
- Telephone number
- Email address
- Postal or delivery address
- Information contained within messages or enquiries you send to us
- Information about your packaging requirements or products
- Any additional information you choose to provide
When you request a PenguinPak sample, we may also collect your street address, town or city and postcode so that we can arrange delivery of the requested sample.
3. Information collected automatically
When you visit our website, certain technical information may be collected automatically through cookies, server logs and similar technologies.
This may include:
- Your IP address
- Browser type and version
- Device type and operating system
- Pages you visit on our website
- The date and time of your visit
- How you arrived at our website
- How you interact with our website
Where required by law, non-essential cookies and analytics technologies will only be used after you have given your consent.
4. How we use your information
We may use your personal information to:
- Respond to enquiries submitted through our website, by email or by telephone
- Provide information about PenguinPak products and services
- Process and fulfil requests for product samples
- Arrange delivery of requested samples
- Discuss your packaging requirements with you
- Provide quotations, technical information or test data where requested
- Maintain records of our communications and business relationships
- Improve the functionality, performance and usability of our website
- Protect our website and systems against misuse, fraud or security threats
- Comply with legal and regulatory obligations
5. Our lawful basis for processing your information
Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on one or more of the following:
- Contract: where processing is necessary to provide products, samples, information or services you have requested, or to take steps before entering into a contract.
- Legitimate interests: where processing is necessary for the operation and administration of our business, responding to business enquiries, improving our services or protecting our systems, provided that your rights and interests do not override those interests.
- Consent: where you have specifically consented to a particular use of your information, such as certain cookies or direct marketing communications.
- Legal obligation: where we are required to process or retain information in order to comply with the law.
6. Enquiries and contact forms
If you submit an enquiry through our website, we will use the information you provide to respond to your enquiry and, where appropriate, discuss PenguinPak products, samples, specifications or other services with you.
Information submitted through our contact forms may be sent to and stored within our business email systems and website administration systems.
7. Sample requests
If you request a PenguinPak sample, we will use the contact and delivery information you provide to process your request, contact you where necessary and arrange delivery.
We may share relevant delivery information with courier, postal or logistics providers where this is necessary to deliver your sample.
8. Marketing communications
We may contact existing business customers or business contacts about relevant PenguinPak products and services where we have a lawful basis to do so.
Where consent is required for marketing, we will obtain it before sending those communications.
You can ask us to stop sending marketing communications at any time by contacting us at hello@penguinpak.com or by using the unsubscribe option included in a marketing email where applicable.
9. Cookies and analytics
Our website may use cookies and similar technologies to ensure that the website functions correctly, remember preferences, understand how visitors use the website and help us improve its performance.
Cookies may include:
- Strictly necessary cookies – required for the website to operate correctly and for features such as security and cookie preferences.
- Analytics cookies – used to help us understand how visitors find and use our website, such as which pages are visited and how visitors navigate the site.
Where analytics or other non-essential cookies are used, these will only be placed on your device where you have provided the necessary consent.
You can manage your cookie preferences using the cookie controls available on our website or through your browser settings. For further information about the cookies and analytics technologies we use, please see our Cookie Policy.
10. Who we share your information with
We do not sell your personal information.
We may share personal information with trusted organisations that provide services to us where this is necessary for them to perform those services.
These may include:
- Website hosting and technical service providers
- Email and IT service providers
- Website analytics providers
- Courier, postal and logistics providers
- Professional advisers such as accountants, insurers or legal advisers
- Regulators, government authorities or law enforcement agencies where required by law
These organisations are only permitted to process personal data for the purposes for which it has been provided and must handle it appropriately.
11. Links to other websites
Our website may contain links to third-party websites, including social media platforms and the Limehouse Board Mills website.
We are not responsible for the privacy practices of external websites. When you follow a link to another website, we recommend reviewing that website’s own privacy policy.
12. International transfers
Some of the service providers we use may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we take reasonable steps to ensure that appropriate safeguards are in place as required by UK data protection legislation. This may include relying on an adequacy decision or approved contractual safeguards.
13. How long we keep your information
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, administrative and reporting requirements.
The appropriate retention period will depend on the nature of the information, the reason it was collected and whether we have a legal or business requirement to retain it.
Information relating to customers and commercial transactions may be retained for longer periods where necessary to meet accounting, taxation or legal requirements.
14. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to personal information is restricted to employees, contractors and service providers who require access for legitimate business purposes.
15. Your data protection rights
Under UK data protection law, you may have a number of rights in relation to your personal information.
Depending on the circumstances, these may include the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to erase your personal information in certain circumstances
- Ask us to restrict the way we use your information
- Object to certain types of processing
- Withdraw consent where processing is based on your consent
- Request that certain information is transferred to you or another organisation
These rights are not absolute and may not apply in every circumstance.
To exercise any of your rights, please contact us at hello@penguinpak.com.
16. Complaints
If you have concerns about how we handle your personal information, please contact us in the first instance so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
You can find further information at ico.org.uk.
17. Children’s privacy
PenguinPak is a business-to-business website and our products and services are not directed at children. We do not knowingly collect personal information from children through this website.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
Any changes will be published on this page and the “Last updated” date at the top of this policy will be amended accordingly.
19. Contact us
If you have any questions about this Privacy Policy or how your personal information is used, please contact:
PenguinPak / Limehouse Board Mills
26 Crittall Road
Western Industrial Estate
Witham
Essex
CM8 3DR
Email: hello@penguinpak.com
Telephone: 01376 519519